General
Poké Hatch, business ID: 3515102-8, address: Sorsatie 8 A, 01450 VANTAA; sells products to individuals in the EU. These delivery terms apply to ordering products from our online store and to similar deliveries.
These terms and conditions are valid from 9.7.2026 We may unilaterally change our delivery terms from time to time, so please familiarize yourself with our delivery terms in advance each time you order products from our online store.
Products and pricing
The features and prices of the products in the online store are presented in connection with the product presentation of each product. We reserve the right to change prices and delivery costs, so please check the prices in the shopping cart before accepting the order. The prices of the products include Finnish VAT of 25.5%, which is shown in the shopping cart and order confirmation.
Shipping costs
Any shipping costs that may be charged for your order depend on the product itself (e.g. weight, packaging) and the selected shipping method and are automatically added to the total order amount. You will see the shipping costs (if any) charged for your order in your shopping cart before you accept the order.
Ordering and contract
You can order products on our online store website by adding them to your shopping cart, confirming the order and paying for the contents of your shopping cart in the payment service. When ordering from our online store, you are required to have read and agreed to our current terms and conditions of delivery (also translated as general terms). You understand that your order, which you have accepted and confirmed by us is, except as later mentioned regarding the right of cancellation, binding and creates an agreement between the customer and seller.
Payment methods
You can pay for your order using the payment methods available in the shopping cart / checkout.
We deliver orders to selected EU countries in addition to Finland. The maximum value of orders delivered outside Finland is currently 1 000 € per order. This maximum limit does not apply to orders delivered within Finland.
The maximum value is calculated from the total order amount, which includes product prices, VAT and shipping costs. If the value of an order delivered outside Finland exceeds the maximum limit, the order cannot be completed in the online store. You will be notified of this at checkout.
For larger orders delivered outside Finland, you can contact our customer service before placing the order.
Order and payment confirmation
After a successful order, confirmation will be sent to your email, so please provide your email address when placing your order. The order confirmation will also confirm the payment method used.
If for some unexpected reason we are unable to confirm your order, we will notify you by email as soon as possible.
Shipping
We will deliver your order using the delivery method you choose when placing your order.
Please note that the shipment may be delivered to a local post office or a pickup point, so you must be able to collect your order from the post office or pickup point. In other words, we are not responsible if you are unable to collect the package from the pickup point.
Poké Hatch does not deliver orders to freight forwarding, parcel forwarding or mail forwarding services, or to addresses intended for forwarding the order to another recipient or country.
The delivery address must be the actual delivery address of the customer or the final recipient named in the order.
We reserve the right to cancel an order if the delivery address belongs to a forwarding service or is otherwise identified as a forwarding address. Any payment made for a cancelled order will be refunded in full to the original payment method.
Delivery time
The product will be shipped to the customer within 1-5 business days of ordering the product, unless otherwise stated in the product information. Our most common delivery times are 3-14 days, depending on the delivery method. In other words, the total delivery time depends on how quickly the product is shipped and how quickly the shipping company delivers the shipment to the customer.
Right of cancellation and return conditions
According to the Finnish Consumer Protection Act, the consumer has the right to cancel an order no later than 14 days after receiving the goods or the last batch of goods. Poké Hatch offers its customers an extended right of cancellation, which is 21 days from receiving the goods or the last batch of goods.
The cancellation notice must be made clearly, for example to our email address below or in a written notice that you send with the returned goods. Please include the following information in the cancellation/written notice:
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- Order number
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- Your name
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- the date of the order
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- date of receipt
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- return date (the date you send the product back)
The right of cancellation only applies to unopened products. The products must therefore be in original packaging, unused and well packaged for return. For example, we will not accept returns for products that have been opened by the customer, unless there is a clear defect in the product that is the responsibility of the seller.
If the order is cancelled, the goods must be returned without delay and no later than 21 days after the notification of cancellation to our return address below. If necessary, the returnee must provide proof that the goods were returned within the specified time limit, for example with a return receipt. Customer must pay the costs of returning the item. These costs will not be refunded to the customer. The customer is also responsible for the costs caused to seller by uncollected packages. This cost is based on actual expenditure costs.
When returning a delivered order, make sure that the notification states:
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- Order number
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- Your name
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- the date of the order
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- date of receipt
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- return date (the date you send the product back)
Accordingly, we will refund the money you paid for the order without delay in accordance with the Consumer Protection Act.
Return address:
Poké Hatch
Sorsatie 8A
01450 VANTAA
FINLAND
Other issues
Please check the delivery immediately upon receipt. If the product is lost or damaged during transport or otherwise does not correspond to your order or is incorrect, please notify our Customer Service as soon as possible and no later than 21 days, and we will agree on how to correct the error. In consumer trade, we comply with the mandatory liability provisions of the Consumer Protection Act regarding errors.
Customer Service
Our staff will assist you with any questions regarding your order. Please contact us by e-mail:
info@pokehatch.fi
Limitation of liability
Poké Hatch is not liable for any indirect, direct or other damage related to the order, delivery or product or any of the above, except to the extent that a mandatory provision in the Consumer Protection Act or other mandatory law has provided otherwise with respect to the damage in question.
Disagreements
We strive to resolve any disputes regarding your order primarily by agreement, so please contact our customer service first to resolve the matter.
If a dispute regarding a sales contract cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi) to be resolved. Before taking the matter to the Consumer Disputes Board, the consumer must contact the local magistrate's consumer advice service (www.kuluttajaneuvonta.fi).
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